Sometimes you need to adjust a customer's points manually — whether it's a goodwill gesture, a correction, or a bonus. You can do this from the admin app, or through your connected platforms.

From the Admin App

1

Open the customer profile

Go to JeriCommerce → Customers and find the customer.

2

Open the balance adjustment

Click More actions at the bottom of the customer details card, then choose Update balance.

3

Adjust and save

Enter the number of points, choose Increase or Decrease, and include a reason for your records. Check New Balance, then click Update balance.

Update customer balance dialog with Increase and Decrease options
Review the resulting balance before confirming the adjustment

Platform-Specific Guides

Adjust Balance from Shopify

Use Shopify Flows to automate balance changes, or adjust points in person from Shopify POS.

Adjust Balance from Klaviyo

Use webhook actions in Klaviyo flows to increase or decrease points automatically.

Webhook Builder

Generate the webhook configuration for balance changes — ready to paste into Klaviyo.