Sometimes you need to adjust a customer's points manually — whether it's a goodwill gesture, a correction, or a bonus. You can do this from the admin app, or through your connected platforms.

From the Admin App

1

Open the customer profile

Go to JeriCommerce → Customers and find the customer.

2

Click Change Balance

Click the Change Balance link next to the points display.

3

Adjust and save

Enter the amount to add or remove, include a reason for your records, and save.

Change balance from JeriCommerce admin — More actions
Customer balance actions in JeriCommerce admin
Update balance dialog
Update balance dialog

Platform-Specific Guides

Adjust Balance from Shopify

Use Shopify Flows to automate balance changes, or adjust points in person from Shopify POS.

Adjust Balance from Klaviyo

Use webhook actions in Klaviyo flows to increase or decrease points automatically.

Webhook Builder

Generate the webhook configuration for balance changes — ready to paste into Klaviyo.