JeriCommerce sends all 18 customer events to Klaviyo automatically via the Events API. This means you can trigger flows, build segments, and create reports based on real-time loyalty activity. For the full list of events and their properties, see the Events reference guide.

Turn on events

1

Open the Klaviyo integration

2

Turn on the Events feature

Toggle Events on and save your changes.

3

Check your Klaviyo profiles

From that moment, every customer event fires a Klaviyo Event API call attached to the customer's profile. You can see them in each profile's activity timeline.

Klaviyo profile showing JeriCommerce events
JeriCommerce events visible on a Klaviyo customer profile

Event metric names

Each event appears in Klaviyo as a metric with the same name listed in the Events reference guide (e.g., Balance changed, Wallet pass installed, Customer birthday). Use these names when setting up flow triggers or segment conditions in Klaviyo.

Klaviyo event payload

Each event is sent via the Klaviyo Events API with this structure:

{
  "data": {
    "type": "event",
    "attributes": {
      "time": "2026-03-08T12:00:00Z",
      "properties": { ... },
      "metric": {
        "data": {
          "type": "metric",
          "attributes": { "name": "Balance changed" }
        }
      },
      "profile": {
        "data": {
          "type": "profile",
          "attributes": { "email": "customer@example.com" }
        }
      }
    },
    "unique_id": "event-uuid"
  }
}

The metric.name field matches the event names from the reference guide — use these when setting up Klaviyo flow triggers or segment conditions.

Synced custom profile fields

In addition to events, JeriCommerce syncs these custom fields to each Klaviyo profile automatically:

Field name Format Description
balance Number Current loyalty points balance
birthdate yyyy-MM-dd Customer's date of birth
tier-name String Current tier name
tier-balance Number Points counting toward tier status
tier-entered-at yyyy-MM-dd Date the customer entered the current tier
tier-expires-at yyyy-MM-dd Date the tier status will be recalculated
jericommerce_download_wallet_pass_url URL Universal link for downloading the wallet pass

Use these fields to build Klaviyo segments (e.g., all customers in the "Gold" tier) or personalize email and SMS content with loyalty data.