JeriCommerce sends two automatic emails during the customer journey: a confirmation email after account creation and a download wallet pass email with a one-time install link. Both can be customized with your logo from Settings > Customer Flows > Emails, or fully replaced with your own emails.

These emails automatically adapt to your program's default language. Set your preferred language in Settings → Customer Flows → Languages. See Translate wallet sections for more on multi-language support.

Custom emails

Some brands need full control over every email their customers receive. JeriCommerce lets you turn off the default emails so you can send your own instead.

Before turning off the default emails, make sure you have your own email flow ready — otherwise your customers won't receive important links like the wallet pass download.

1

Open email settings

Go to Settings > Customer Flows > Emails in the JeriCommerce admin area.

2

Turn off the emails you want to handle

Use the toggles to turn off the confirmation email, the download wallet pass email, or both.

3

Set up your own email flow

Follow the sections below to make sure your custom emails cover everything the default ones handle.

Email notification toggles in settings
Email toggles in Settings > Customer Flows

Download wallet pass email

This is the most important email in the flow. It contains a one-time link that lets customers install their wallet pass.

Customers who sign up through the web app can install their wallet pass during registration — they don't need this email. All other flows (Shopify POS, Klaviyo, API) depend on this email to deliver the install link.

1

Subscribe to the wallet pass event

On your email platform or API integration, subscribe to the Wallet pass requested event.

2

Send the download link

When the event fires, it includes a one-time download URL as a property. Use this URL in your email so the customer can install their wallet pass.

The download URL is only included in the event when you have turned off the automatic email from JeriCommerce. If the default email is still active, the URL won't appear in the event payload.

3

Alternative ways to get the download link

You can also get the download link through: - Feature Sync — available for Klaviyo and Shopify integrations - API — request it directly from the JeriCommerce API

See Download wallet pass links for a full breakdown of how these links work.

Confirmation email

This email is sent automatically when a customer creates an account through the JeriCommerce web app (jeri.link/{program-name}/register).

To handle this email yourself, you have two options:

  • From your platform directly — trigger a welcome email when a new customer is created in your system
  • Using JeriCommerce events — subscribe to the Customer created event and send a confirmation email from there