JeriCommerce supports multilingual loyalty programs. Once you turn on the languages you want to offer, your rewards, earning flows, wallet pass sections, and automatic push notifications can all be translated so each customer sees content in their preferred language.
Supported languages: English, Spanish, German, French, and Italian.
How it works at a glance¶
- You set the languages your program supports in Settings → Customer Flows → Languages, with one of them as the default.
- You write your content (reward titles, earning flow descriptions, wallet sections, notification messages) in the default language.
- From any translatable screen, you open the language picker, switch to another language, and add translations. You can also let JeriCommerce auto-translate them for you.
- When a customer opens their loyalty card, JeriCommerce picks the right language for them automatically.
Set up your program languages¶
Open language settings¶
Go to Settings → Customer Flows → Languages in the JeriCommerce admin.
Add a language¶
Click Add Language and pick from English, Spanish, German, French, or Italian.
Pick your default language¶
Drag languages to reorder them. The first language in the list is your default. That's the language you write your original content in, and the one customers see when no translation is available for them.
Remove a language¶
Click the three-dot menu on any language to remove it. You can't remove your default language unless you set another one first.
Save¶
Click Save to apply your language settings.
What you can translate¶
Once you've added at least two languages, translation tools appear on every screen that holds customer-facing content:
Rewards
Reward title and description shown in the loyalty app.
Earning flows
Each earning flow has a title, short description, long description, and icon that customers see in the earning flow list and modal.
Wallet sections
Labels and content on the back of your loyalty card (Apple Wallet and Google Wallet).
Notification messages
Automatic wallet pass push notifications: balance updates, tier changes, and reward available alerts.
Translate content¶
The translation workflow is the same on every screen. Rewards, earning flows, wallet sections, and notification messages all use the same picker.
Open the language picker¶
On the screen you want to translate, look for the language button (globe icon) near the Save button. It shows your current language and a small colored dot if translations are incomplete.
Pick a language to translate¶
Choose a non-default language from the dropdown. Each language shows a status dot:
- No dot (green): all fields are translated
- Blue: some fields are translated
- Orange: no translations yet
Your default language is always marked as Default.
Edit translations¶
The form switches to translation mode for the language you picked. Type the translated text in each field. Your original text appears as a placeholder so you can see what to translate.
Save your translations¶
Click Save to store the translations. You can switch between languages at any time to review or edit them.
Auto-translate missing content¶
When you save a screen and some languages are still missing translations, JeriCommerce offers to fill them in for you.
Save with incomplete translations¶
Click Save while one or more languages still have untranslated fields.
Review the translation status¶
A dialog appears listing every language with its translation status. The one marked default is the source.
Choose auto-translate or skip¶
- Click Translate to let JeriCommerce fill in the missing translations from your default language.
- Click Save without translating to save your changes as they are. You can come back and translate later.
How JeriCommerce picks the right language for each customer¶
You don't need to do anything per-customer. JeriCommerce detects the right language automatically:
- When a customer opens your loyalty app for the first time, JeriCommerce reads their browser's language and stores it on their customer record.
- From then on, every screen and notification the customer sees uses their language, no matter which device they're on.
- If their language isn't one you've turned on, JeriCommerce falls back to your program default language.
- If for any reason no default is set, content falls back to English.
Where translations show up¶
| Surface | Translated by | Falls back to |
|---|---|---|
| Rewards in the loyalty app | Customer's language | Program default, then English |
| Earning flows in the loyalty app | Customer's language | Program default, then English |
| Wallet pass sections | Customer's device language | Program default |
| Wallet pass push notifications (balance / tier / reward available) | Customer's language | Program default, then English |
| Transactional emails (download pass, gift card, verification) | Program default | English |